{"xsrfToken":"aac7f8fb0e1e3de5d89508e81aa56f01ccee18e4_lout","branding":{"id":"5","key":"statlerits","name":"Statler ITS Help Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#00457c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#085da1","headerLinkHoverBGColor":"#085da1","headerBadgeColor":"#085da1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16f78ec8-8590-4da3-8ff8-4c1dd7270bf7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDcxNmI0MS1hMTI3LTRmMjgtYWE3OC0zNjE0ZTRkZDI4ZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Zjc4ZWM4LTg1OTAtNGRhMy04ZmY4LTRjMWRkNzI3MGJmNyI6WyJyZWFkIl19LCJleHAiOjE3NDM1NzM4MDcsIm5iZiI6MTc0MzU3MzIwN30.Rwcf-C0tOp4QgmxM6IDcHUSkHKE9M3EYKQSBNfNyuak&client=2d716b41-a127-4f28-aa78-3614e4dd28d5&mode=fit","logoId":"16f78ec8-8590-4da3-8ff8-4c1dd7270bf7","isLogoAvailable":true,"helpCenterTitle":"Search the Statler ITS Service Center","sharedPortalName":"Statler ITS Service Center","userInitialAnnouncementHeader":"Login using the button in the upper right corner.","userInitialAnnouncementMessageWiki":"<p>Login to ensure access to all content and requests. 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base article for information about the <a href=\"https://statlerits.atlassian.net/servicedesk/customer/portal/5/article/2280947730\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Statler College IT Purchase Procedure</a></p>","callToAction":"Computer Hardware Purchase Assistance","introHtml":"<p>Request Assistance with Purchasing Computers and Peripherals</p>","icon":10470,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[30,28],"key":""},{"id":"127","name":"Computer Lab & Classroom Software Installation Request","descriptionHtml":"","callToAction":"Computer Lab & Classroom Software Installation Request","introHtml":"<p>Request Computer Lab or Classroom Software</p>","icon":10441,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10441","groups":[27],"key":""},{"id":"128","name":"Computer or Device Hardware 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Drives)","introHtml":"<p>Request access to a Statler College or Department network drive, network share, or shared cloud storage space.</p>","icon":10452,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10452","groups":[30],"key":""},{"id":"154","name":"Network Firewall & Access Control List Request","descriptionHtml":"","callToAction":"Network Firewall & Access Control List Request","introHtml":"<p>Use this form to request changes and exceptions to network firewalls and access control lists.</p>","icon":10539,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[28,27],"key":""},{"id":"157","name":"Network Problem","descriptionHtml":"<p>Complete this form to report a problem with the wired or wireless network.</p>\n<p>For new device registrations, please use the <a href=\"https://statlerits.atlassian.net/servicedesk/customer/portal/5/group/29/create/133\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Computer & Device Network Registration Form</a>.</p>","callToAction":"Network Problem","introHtml":"<p>Use this form to report a problem with your ethernet or WiFi connection in a Statler College area.</p>","icon":10529,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[29,30,28,27],"key":""},{"id":"158","name":"Outlook Resource Email Account Request","descriptionHtml":"","callToAction":"Outlook Resource Email Account Request","introHtml":"<p>Use this form to request creation, access, updates, or deletion of Statler College resource @mail.vwu.edu Outlook email account.</p>","icon":10534,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[30],"key":""},{"id":"138","name":"Presentation System Access (LCSEE)","descriptionHtml":"","callToAction":"Presentation System Access (LCSEE)","introHtml":"<p>Request Access to a Presentation System (LCSEE Facilities)</p>","icon":10579,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[27],"key":""},{"id":"139","name":"Presentation System Help","descriptionHtml":"","callToAction":"Presentation System Help","introHtml":"<p>Get help with the AV and Projector Equipment</p>","icon":10571,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[27],"key":""},{"id":"140","name":"Printer Help","descriptionHtml":"<p>WVU uses a campus-wide Managed Printing system maintained by WVU ITS. 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