Jira Service Management

{"xsrfToken":"4134c5af02b751f818b3044d5a2ca89926e0d244_lout","branding":{"id":"5","key":"statlerits","name":"Statler ITS Help Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#00457c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#085da1","headerLinkHoverBGColor":"#085da1","headerBadgeColor":"#085da1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16f78ec8-8590-4da3-8ff8-4c1dd7270bf7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDcxNmI0MS1hMTI3LTRmMjgtYWE3OC0zNjE0ZTRkZDI4ZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Zjc4ZWM4LTg1OTAtNGRhMy04ZmY4LTRjMWRkNzI3MGJmNyI6WyJyZWFkIl19LCJleHAiOjE3NDM0NDQyNTEsIm5iZiI6MTc0MzQ0MzY1MX0.J1NPZ0PB_QVQNQOOsxR0kO0J3UCQ-Grp2dZf_FpcVfQ&client=2d716b41-a127-4f28-aa78-3614e4dd28d5&mode=fit","logoId":"16f78ec8-8590-4da3-8ff8-4c1dd7270bf7","isLogoAvailable":true,"helpCenterTitle":"Search the Statler ITS Service Center","sharedPortalName":"Statler ITS Service Center","userInitialAnnouncementHeader":"Login using the button in the upper right corner.","userInitialAnnouncementMessageWiki":"Login to ensure access to all content and requests. 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Please contact WVU ITS for problems with Printing Services Konica-Minolta devices/supplies.\nFor support with setting up your device to use the Blue Print Group, or for help with research printers (with approved ITS exceptions,) or specialty printers (3D, wide format, etc.) use this form.","callToAction":"Printer Help","introHtml":"Help with the installation, use, or repair of a printers.","icon":10570,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[28,30],"key":""},{"id":"141","name":"Provision A New Computer","descriptionHtml":"","callToAction":"Provision A New Computer","introHtml":"Request for a New Computer to be Provisioned with Endpoint Security Software & Configurations","icon":10432,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[28,30],"key":""},{"id":"142","name":"Request An On-Location Event Recording (LCSEE)","descriptionHtml":"<a href=\"https://lcseesystems.wvu.edu/services/media-capture\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">What info do I need to provide for this request?</a>","callToAction":"Request An On-Location Event Recording (LCSEE)","introHtml":"Request an on location recording for an event, class, conference, etc. to be produced by the Lane Department's Mediasite Team.","icon":10575,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[32],"key":""},{"id":"153","name":"Request Device Administrator Privileges","descriptionHtml":"","callToAction":"Request Device Administrator Privileges","introHtml":"Use this request to request approval and administrator privileges to a device.","icon":10525,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[30,28],"key":""},{"id":"193","name":"Setup and/or Re-Provision An Existing Computer","descriptionHtml":"","callToAction":"Setup and/or Re-Provision An Existing Computer","introHtml":"Request for an existing computer to setup and/or re-provisioned with endpoint security software & configurations","icon":10551,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[28,30],"key":""},{"id":"143","name":"Software Installation","descriptionHtml":"","callToAction":"Software Installation","introHtml":"Request Software Installation","icon":10457,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[28,29,30],"key":""},{"id":"144","name":"Software Problem","descriptionHtml":"","callToAction":"Software Problem","introHtml":"Report a problem, bug, or other software related issue.","icon":10519,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[27,28,29,30],"key":""},{"id":"145","name":"VPN Access","descriptionHtml":"","callToAction":"VPN Access","introHtml":"Request Access to use the WVU VPN","icon":10461,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10461","groups":[28,30],"key":""},{"id":"146","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10548,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"147","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10465,"iconUrl":"https://statlerits.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[],"key":""},{"id":"149","name":"Email from Customer","descriptionHtml":"","callToAction":"Email from Customer","introHtml":"Request received from customer via email - 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